Introduction
At Voicemania.ai, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, process, and safeguard your personal data when you use our website and services.
Data Controller
Voicemania.ai is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at info@voicemania.ai.
Categories of Personal Data We Process
When you use Voicemania.ai, we may process the following categories of personal data:
- Identity and contact information: Name, email address, phone number, business details
- Voice data and communications: Call recordings, transcriptions, and conversation content processed by our service
- Usage data: Information about how you interact with our website and services
- Technical data: Internet protocol (IP) address, browser type and version, time zone setting, device information, operating system and platform
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing necessary for the performance of our contract with you
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
- Legal compliance: Processing necessary to comply with our legal obligations
- Consent: Where you have given specific consent for certain types of processing
Purposes of Data Processing
We process your personal data for these specific purposes:
- To deliver and maintain our service
- To notify you about changes to our service
- To provide customer support and assistance
- To analyze usage patterns and improve our service
- To monitor service performance and security
- To detect, prevent, and address technical issues
Voice Data Processing
Our AI-powered phone answering service involves processing voice recordings and generating transcriptions. We handle this sensitive data with stringent safeguards:
- All voice data is transmitted via encrypted connections
- Voice data is stored temporarily for the specific purpose of service provision and quality improvement
- You can control voice data retention through your account settings
- We do not sell voice recordings or transcriptions to third parties
Recipients of Personal Data
We may share your personal data with:
- Service providers that help us deliver our services (data processors)
- Legal authorities when required by law
- Successors in interest if our business is acquired or merged
International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
Data Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
- Data encryption in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Documented incident response procedures
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Different types of personal data may have different retention periods.
Your Data Protection Rights
Under applicable data protection laws, you have the following rights:
- Right of access: Request confirmation of whether we process your personal data and receive a copy of such data
- Right to rectification: Request correction of inaccurate or incomplete personal data
- Right to erasure: Request deletion of your personal data under certain circumstances
- Right to restriction of processing: Request limitation of processing of your personal data
- Right to data portability: Receive your personal data in a structured, commonly used format
- Right to object: Object to processing based on legitimate interests or direct marketing
- Rights related to automated decision-making: Not be subject to decisions based solely on automated processing that produce legal effects
Cookies and Similar Technologies
We use cookies and similar tracking technologies to monitor website usage and customize your experience. You can manage cookie preferences through your browser settings.
Complaints to Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your personal data violates applicable law.
Changes to This Privacy Policy
We may update our Privacy Policy periodically. Significant changes will be communicated to you through our website or via email, with an updated "Last updated" date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at info@voicemania.ai